Who we are
Dreamhubby operates an online shop specialising in second-hand, vintage and collectible model kits.
Our website address is: http://dreamhubby.com.
Data controller: Van den broecke
Business address: Oude Heirbaan 140 9800 Gottem
Email address: contact
Country: Belgium
The data controller is responsible for processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Personal Data We Collect
We may collect and process the following personal information when you use our website, place an order or contact us:
- Name and surname
- Billing and shipping address
- Email address
- Telephone number, where provided or required for delivery
- Order details, purchased products and transaction records
- Information you submit through our contact form
- Technical information such as IP address, browser type and website usage data, where applicable
We collect only the information necessary for the relevant purpose, such as processing orders, arranging delivery, providing customer support and meeting legal obligations.
3. Orders and WooCommerce
When you place an order, WooCommerce processes the information needed to manage your purchase.
This may include your contact details, billing and shipping information, products ordered, order status, payment status and related correspondence.
We use this information to:
- Process and fulfil your order
- Arrange shipping and delivery
- Communicate with you about your purchase
- Handle customer service enquiries, returns and complaints
- Maintain accounting and business records
- Comply with applicable legal obligations
Personal data is processed where necessary to perform our contract with you, comply with legal obligations or pursue legitimate interests, as applicable.
4. Payments and Payment Providers
Dreamhubby offers payment methods that may include credit and debit cards, Klarna, Apple Pay, Google Pay, Bancontact and iDEAL | Wero, depending on availability at checkout.
Payments are processed through the relevant payment services and integrations, including WooPayments and the applicable payment providers.
Payment providers may process information such as transaction details, payment method information, billing details, device information and information required for fraud prevention or payment authentication.
Your payment may also be subject to the payment provider’s own terms and privacy policy. Some providers may act as independent controllers for certain processing activities.
Dreamhubby does not intend to store full payment card numbers or security codes on its website. Payment information is handled according to the payment provider’s systems and applicable security requirements.
For more information about how a payment provider handles your data, please consult the privacy information provided by that provider.
5. Shipping and Delivery
To deliver orders, we may share the necessary customer information with the relevant shipping or delivery service.
Depending on the delivery method selected, this may include bpost, Mondial Relay or InPost.
Information shared may include your name, delivery address, email address, telephone number, parcel details and tracking information where required.
This information is used to arrange delivery, provide tracking updates, manage collection-point deliveries and resolve delivery issues.
Only information necessary for the relevant delivery service is intended to be shared.
6. Contact Forms and Customer Support
If you contact us through our Contact Us page or WPForms contact form, we process the information you provide, such as your name, email address and message.
We use this information to respond to your enquiry, provide customer support and keep relevant correspondence where necessary.
Please do not include sensitive personal information in your message unless it is strictly necessary.
7. Cookies
Our website may use cookies and similar technologies to operate correctly, maintain shopping-cart and checkout functionality, remember preferences and protect website security.
Depending on the services enabled, cookies may also be used for payment processing, fraud prevention, embedded content or website analytics.
Some cookies are necessary for the website to function. Where required by law, non-essential cookies and similar technologies will only be used after you have provided the necessary consent.
You can manage cookies through the available cookie settings and your browser settings. Blocking certain cookies may affect shopping-cart, checkout or other website functionality.
The specific cookies used depend on the active WordPress, WooCommerce, payment and other website extensions.
8. Comments, Accounts and Media
If comments are enabled and you leave a comment, we may collect the information entered in the comment form, together with technical information used for spam prevention.
If you create an account, we process the information you provide in your profile and the information needed to manage your account and orders.
You can request correction or deletion of personal information associated with your account, subject to information we are legally required to retain.
If images are uploaded to the website, users should avoid including unnecessary embedded location data, such as GPS coordinates in image metadata.
9. Embedded Content and External Websites
Pages or product listings may contain links to external websites or embedded content, where applicable.
External websites may collect information about you, use cookies or process your interaction according to their own privacy policies.
Dreamhubby does not control the privacy practices of external websites. We recommend reviewing their privacy information before using their services.
10. Who We Share Data With
We may share personal data with service providers when necessary to operate the shop and fulfil our obligations. These may include:
- Payment service providers and payment integrations
- Shipping and delivery providers
- Website hosting and technical service providers
- Website security and spam-prevention services
- Accounting, legal or other professional advisers, where necessary
- Public authorities where disclosure is legally required
We do not sell personal data to third parties.
Service providers may process data on our behalf or, depending on their role, act as independent controllers. Where required, appropriate contractual and data protection safeguards are used.
11. International Data Transfers
Some service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, the transfer must comply with applicable data protection law. Depending on the circumstances, safeguards may include an adequacy decision or appropriate contractual safeguards, such as Standard Contractual Clauses.
Further information about a particular transfer may be requested using the contact details in this policy.
12. How Long We Retain Your Data
We retain personal data only for as long as necessary for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution requirements.
Order and accounting records may need to be retained for the period required by applicable Belgian law.
Contact-form messages and customer-service correspondence are retained for as long as necessary to respond to the enquiry and manage any related follow-up.
Account information is retained while the account remains active, unless deletion or a different retention period is required by law.
When information is no longer necessary, it will be deleted or anonymised where appropriate.
13. Your Data Protection Rights
Under applicable data protection law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, where legally permitted
- Request restriction of processing
- Object to certain processing activities
- Request data portability, where applicable
- Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain order and accounting records even if you request deletion.
To exercise your rights, contact us using the details in the “Who We Are” section. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the competent data protection supervisory authority. In Belgium, this is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).
Website: https://www.dataprotectionauthority.be/
14. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
No method of online transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, legal obligations or data-processing practices change.
The latest version will be published on this page, together with the date of the most recent update.
16. Contact
If you have questions about this Privacy Policy or how your personal data is processed, please contact Dreamhubby through our Contact Us page or using the contact details provided in the “Who We Are” section.